Shipping policy

Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time
Once your order has shipped, delivery typically takes 5-12 business days, depending on your location. Most orders arrive within this window.

Delays
While we do our best to ensure timely delivery, occasional delays can happen due to customs, weather, or carrier issues. If your order is taking longer than expected, please contact us at aurellehair.support@gmail.com and we'll help track it down.

Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Questions
If you have any questions about your shipment, feel free to reach out anytime at aurellehair.support@gmail.com.